Transfer Service

Transfer Service to New Address

If you are moving within the city limits, and have a current account with the City of Elgin, you may transfer your services. Your current account must be paid in full before the transfer can be made.  

A $20.00 transfer fee is paid at the time of transfer. 

When submitting an application for New or Transferred Service,

 send it to the Utility Billing Department with payment, a photo ID and the applicable documentation listed below:

  • Lease agreement with name(s) of applicant(s)
  • Settlement Page from purchase of property
  • Tax statement showing ownership of property

Utility services will only be connected for the person(s) on the lease agreement or purchase documents for the residence. 

Contact Us

  1. Dodie Navejas

    Utility Billing Supervisor

    310 N Main Street
    PO Box 591
    Elgin, TX 78621

    Phone: 512-281-5724
    Fax: 512-285-3016


    Monday - Friday
    8:00 AM - 4:00 PM - Main Lobby
    8:00 AM - 4:00 PM - Drive Through Window

    Drop box available 24 hours a day. No cash after hours.

    After Hours Emergency


    Staff Directory