New Account

You can request new service online, by mail, or in-person at City Hall.

Residential App
Commercial App
Apply Online
Download Application
Apply Online
Download Application

When submitting an application for New or Transferred Service, send it to the Utility Billing Department with payment, a photo ID and the applicable documentation listed below:

  • Lease agreement with name(s) of applicant(s)
  • Settlement Page from purchase of property
  • Tax statement showing ownership of property

Utility services will only be connected for the person(s) on the lease agreement or purchase documents for the residence. 

Contact Us

  1. Dodie Navejas


    Utility Billing Supervisor
    512-229-3220
    Email

    310 N Main Street
    PO Box 591
    Elgin, TX 78621

    Phone: 512-281-5724
    Fax: 512-285-3016


    Hours


    Monday - Friday
    8:00 AM - 5:00 PM - Main Lobby
    8:00 AM - 4:30 PM - Drive Through Window

    Drop box available 24 hours a day. No cash after hours.

    After Hours Emergency


    512-285-5757

    Staff Directory