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All water users will make a deposit to the City of Elgin prior to obtaining service. The standard deposit fee will be $200 plus a $25 application fee.
Elgin, TX 78621
Please check the box to elect to have your information remain confidential. Utility customers have the
right to request confidentiality of personal information. Personal information is defined as “an individual
social security number, address or telephone number”. Typically, these things have been available
routinely through an Open Records Request. All other information on your account is still subject to the
terms of the Open Records Act. Further, this information is still available to other utility suppliers, law
enforcement agencies, government officials and consumer reporting agencies.
Customers are responsible for the timely payment of their Utility Bill whether the bill is
received or not. Utility bills are mailed to customers every month and are due on the 15th of each month. If you do not receive your utility bill, please contact the Utility Billing Department as soon as possible.
Customers are responsible for reviewing the accuracy of their Utility Bill. If you find an error, please contact the Utility Billing Department as soon as possible.
If not paid by the due date, a penalty of 10% of the unpaid balance is applied to the account. Full payment including penalty charge is due no later than the 25th of the month.
Service will be disconnected if full payment is not received on or before the 25th of the month and will include a fee of $75.00. This is an administrative fee and will be charged whether your service is disconnected or not.
To restore service the past due balance and all penalties must be paid. After payment is received, service will be restored by the end of business day.
Services restored AFTER HOURS will be charged an additional $50.00 after hours connection fee.
It is unlawful for any person or property owner to reconnect or attempt to reconnect service and is punishable by fine up to $100.00. If meters are found to be tampered with (locks cut, etc.) fees will be charged to the account.
Please keep meter box areas easily accessible to City Staff and free of debris/growth.
Payment accepted in the form of: cash, check, money order, Visa, MasterCard or Discover only. Make check or money order payable to the City of Elgin Utilities.
Online payment is available once account is established by the Utility Billing Department.
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